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This policy outlines the clear, fair, and legally binding procedures for all cancellations.
At Friendlovely Group, our cancellation framework is designed to protect all parties from financial loss. This framework governs all orders and services across our divisions, including SKV AgroFood, BharatTradeHub®, ALYRA Fashion, and Pratima Consulting.
The terms for cancellation are strictly defined by the nature of each product or service category.
To ensure fairness and transparency, our cancellation policies are tailored to the unique operational and logistical requirements of our diverse products and services.
Cancellation Not Permitted After Advance Payment
Cancellation Fees:
Advance payment is forfeited if the buyer attempts to cancel after the order is confirmed.
Window: 24 hours
Cancellation Fees:
No fees for standard order cancellations. A restocking fee may apply to late cancellations.
Cancellation subject to service stage
Cancellation Fees:
Cancellation fees are determined by the service stage and contract terms.
Follow these steps to initiate a cancellation request for your products or services.
Email info@friendlovely.com or contact our trade desk within the applicable window.
Our team will verify the order status and eligibility for cancellation based on our terms.
Once approved, you will receive a confirmation email and details regarding any potential fees.
For urgent bulk trade cancellations, contact your account manager directly.
To ensure a transparent and legally sound cancellation process, the following provisions govern all requests.
Submitting a cancellation request does not guarantee its approval. Eligibility is strictly determined by the category-specific conditions and the current stage of order processing.
Our liability in connection with any cancellation is strictly limited to the purchase price of the product or service. We are not liable for any indirect or consequential losses.
We shall not be liable for any failure or delay in processing cancellation requests caused by events beyond our reasonable control, including but not limited to natural disasters, acts of war, or technical failures.
Friendlovely Group reserves the absolute right to refuse future service or fulfill future orders in cases of policy abuse or fraudulent cancellation claims.
These terms and all cancellation-related matters shall be exclusively governed by the laws of India. Any disputes will be subject to the sole jurisdiction of the courts in Ghazipur, Uttar Pradesh.
Standard administrative and operational procedures.
At Friendlovely Group, our vision extends beyond current markets. We are committed to strategic diversification and forward-thinking investments that anticipate industry trends and unlock new opportunities. By embracing innovation and operational agility, we are building a resilient, future-ready enterprise that is well-equipped to navigate the complexities of the global landscape and drive sustained growth for generations to come.
Our dedicated trade desk is available to assist you with policy clarifications and specific order inquiries.
Contact Support