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This policy outlines our procedures for refunds to ensure a fair and transparent process. By making a purchase, you agree to these legally binding terms.
At Friendlovely Group, our refund framework is strictly aligned with our Payment Terms, especially for B2B and international trade transactions. We maintain a transparent and balanced approach to financial reconciliations, ensuring that all claims are handled with professional integrity and according to established commercial standards.
Our policy is designed to protect the interests of both the company and our valued global clientele. By understanding the specific conditions for each product and service category, you can ensure a predictable and fair transaction experience.
We provide specific refund mechanisms tailored to the unique nature of each of our business verticals.
Refunds on a Limited, Case-by-Case Basis
Refund window: Up to 30 Days
Generally Non-Refundable
A structured and professional process ensures that eligible refund requests are handled efficiently and transparently.
To begin the refund process, please contact our customer support team in writing with your order number and documentation.
Our team will carefully review your request against the applicable terms of this policy, verifying its eligibility based on category.
Once your refund is approved, we will process it to your original payment method within 5–7 business days.
After the refund has been successfully initiated on our end, you will receive an official confirmation email.
The following legal conditions govern the interpretation and execution of all refund and return services at Friendlovely Group.
Submitting a refund request does not guarantee its approval. Eligibility is strictly determined by the conditions outlined in this policy.
Our liability in connection with any refund is strictly limited to the purchase price of the product or service in question.
We shall not be liable for delays in processing refunds or returns caused by events beyond our reasonable control.
Friendlovely Group reserves the absolute right to refuse a refund or future service in cases of policy abuse or fraudulent claims.
This Refund Policy and any disputes arising from it shall be governed by the laws of India and subject to courts in Ghazipur.
In the event of a conflict between this Refund Policy and a signed agreement, the terms of the specific agreement shall prevail.
At Friendlovely Group, our vision extends beyond current markets. We are committed to strategic diversification and forward-thinking investments that anticipate industry trends and unlock new opportunities. By embracing innovation and operational agility, we are building a resilient, future-ready enterprise that is well-equipped to navigate the complexities of the global landscape and drive sustained growth for generations to come.
If you have any questions regarding our policies, please contact us.
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